SUPPORT

HOW CAN WE HELP?

Orders & Shipping

How long does shipping take?

Standard shipping: 3–5 business days within Germany. Express: 1–2 business days available.

When is shipping free?

Free shipping on all orders over €80.

Can I modify my order?

Only within 1 hour of placing it. Email muedevomfinessen@gmail.com immediately.

I haven't received an order confirmation.

Check your spam folder. If not there, contact us with the email you used to order.

How do I find my size?

Use our size guide. When between sizes, size up.

What materials are used?

Exact fabric composition is listed on each product page.

I received the wrong item.

Email muedevomfinessen@gmail.com with your order number and a photo. We resolve it immediately.

Which payment methods do you accept?

Visa, Mastercard, PayPal, Klarna, Apple Pay and Google Pay.

Is my payment secure?

Yes. All payments are SSL encrypted. We do not store any card data.

Can I use a discount code?

Yes, apply it at checkout. One code per order.

How do I start a return?

Email muedevomfinessen@gmail.com with your order number. We send a prepaid DHL label within 24 hours.

What is the return window?

30 days from delivery date.

Can I return sale items?

No. All sales are final unless the item is defective.

How long do refunds take?

5–7 business days after we receive the item.

Are the pieces really limited?

Yes. Every MVF Sportif drop is produced once and never restocked.

How do I know when a new drop releases?

Join CASA MVF via our newsletter. No spam — only real releases.

Will sold out pieces come back?

No. Join the community to never miss a drop.

We respond within 24 hours.